Terms of Service

These Terms of Service explain the rules that apply when you browse, purchase from or otherwise interact with Owlify. They are designed to protect both our customers and our business while preserving every consumer right granted under South African law.

Last updated: 26 July 2026

01 About Owlify

This website is operated under the trading name Owlify by Owl Innovations, company registration number 2026/344120/07.

Owlify supplies creator equipment, mobile-content accessories, microphones, stabilisers, lighting accessories, gaming accessories and related technology products to customers in South Africa.

References in these Terms to “Owlify”, “we”, “us” or “our” refer to the business operating the Owlify online store. References to “you” or “customer” refer to the person browsing the website or placing an order.

02 Acceptance of these Terms

By browsing this website, creating an account, placing an order or using an Owlify service, you agree to comply with these Terms to the extent permitted by applicable law.

Please read these Terms before placing an order. You may save, print or reproduce a copy for your records.

If you do not agree with these Terms, you should not place an order or use features that require acceptance of them.

03 Age and legal capacity

You must have the legal capacity required to enter into the transaction.

A person under 18 years of age may only place an order with the involvement and permission of a parent or lawful guardian who accepts responsibility for the transaction.

By placing an order, you confirm that the information supplied by you is accurate and that you are authorised to use the selected payment method.

04 Accounts and customer information

You may be asked to create an account or provide contact, delivery and payment information when placing an order.

You are responsible for:

• Supplying accurate and complete information.
• Keeping account login details reasonably secure.
• Promptly updating an incorrect email address, telephone number or delivery address.
• Informing Owlify if you reasonably suspect unauthorised access to your account.

Owlify may suspend access to an account where reasonably necessary to investigate suspected fraud, unlawful activity, a security concern or a material breach of these Terms.

05 Product information

Owlify aims to display product descriptions, photographs, specifications, compatibility information and included accessories as accurately as reasonably possible.

Minor colour differences may occur because screens, lighting and device settings display colours differently. Such differences will not excuse a material misrepresentation or incorrect product description.

Product dimensions, battery performance, wireless range and operating time may be affected by the testing environment, device compatibility, settings and normal manufacturing tolerances.

Customers should review the product listing, compatibility requirements and supplied instructions before use.

06 Product availability

Products remain subject to availability. Adding a product to your cart does not permanently reserve stock.

Owlify may limit quantities where reasonably necessary to prevent suspected fraud, commercial resale abuse, system errors or stock shortages.

If a product becomes unavailable after payment, Owlify will notify you and provide the refund or alternative remedy required by applicable law.

Owlify will not substitute a materially different product without your agreement.

07 Orders and contract formation

Before submitting an order, you must review your cart, selected product variations, quantities, contact details, delivery address and total price.

You should correct any mistake before selecting the final order or payment button.

An automated order acknowledgement confirms that Owlify has received your order. It does not necessarily confirm final acceptance where payment verification, fraud screening or stock confirmation remains outstanding.

Subject to applicable law, an order is accepted when Owlify sends an express acceptance or dispatch confirmation, or otherwise begins fulfilling the order.

Owlify may decline or cancel an order for a lawful and reasonable reason, including:

• The product is unavailable.
• Payment could not be verified or authorised.
• The supplied delivery information is materially incomplete.
• The order appears fraudulent or unlawful.
• A listing contains an obvious technical or pricing error.

Owlify will not charge a higher amount than the confirmed checkout total without your express agreement. Pricing errors will be addressed in accordance with applicable consumer law.

08 Prices, taxes and payment

Unless clearly stated otherwise, prices displayed on the website are in South African rand.

The checkout will display the product price, available delivery charges, applicable discounts and the total payable before the order is submitted.

Applicable taxes and fees will be dealt with as required by South African law.

Available payment methods will be displayed during checkout. Payment may be processed by third-party payment service providers under their own security procedures and applicable terms.

By submitting payment details, you confirm that:

• You are authorised to use the payment method.
• The supplied payment information is accurate.
• Owlify and its payment providers may process the transaction for the purpose of completing the order.

Owlify will take reasonable steps to use payment systems appropriate to the type of online transaction.

09 Promotions, discounts and vouchers

Promotions, discount codes, bundle offers and vouchers may be subject to additional clearly displayed conditions.

Unless the promotion states otherwise:

• One discount code may be used per order.
• A discount has no cash value and cannot be exchanged for cash.
• A promotion may be limited by date, quantity, product or customer.
• Discounts may not be combined where the checkout does not permit it.

Owlify may withdraw a promotion prospectively or correct an obvious promotional error, but will not do so in a manner that unlawfully removes rights already acquired by a customer.

10 Delivery

Delivery areas, estimated timeframes, available courier methods and delivery charges are described in Owlify’s Shipping Policy and during checkout.

Delivery estimates begin after the order has been accepted and payment has been successfully processed, unless otherwise stated.

Customers must provide an accurate and accessible delivery address, telephone number and recipient details.

Owlify may contact you where additional delivery information is needed. Delivery delays caused by materially incorrect customer information may affect the estimated delivery date.

Risk in the goods will pass upon accepted delivery to you or a person authorised by you, subject to applicable law.

Where Owlify cannot execute an order within the agreed period or the ordered goods become unavailable, Owlify will provide the notice and remedy required by applicable law.

11 Cancellations, returns and refunds

Order cancellations, cooling-off rights, defective products, incorrect deliveries, exchanges and refunds are governed by Owlify’s Return and Refund Policy together with applicable South African law.

Nothing in these Terms removes or limits:

• Applicable online cooling-off rights.
• Rights relating to incorrectly supplied or misrepresented goods.
• Rights to safe and good-quality products.
• The implied warranty of quality.
• Any repair, replacement or refund remedy required by law.

Customers must contact Owlify before sending a return so that the return can be registered and directed to the correct parcel-return address.

The private return address supplied for courier purposes is separate from the public legal-service address disclosed below.

12 Safe and lawful product use

Customers must use products responsibly, for their intended purpose and in accordance with any supplied instructions, warnings and compatibility requirements.

Owlify is not responsible for damage caused solely by misuse, unauthorised alteration or operation contrary to clear product instructions, except where liability cannot lawfully be excluded.

This clause does not remove any right relating to an unsafe, failed or defective product.

13 Intellectual property

The Owlify name, logo, website design, graphics, advertisements, written content and original product-page material are owned by or licensed to Owlify.

You may view, save or print website content for personal and non-commercial shopping purposes.

You may not, without prior written permission:

• Copy or reproduce Owlify branding for commercial use.
• Present yourself as Owlify or as an authorised Owlify representative.
• Republish substantial website content as your own.
• Remove copyright, trademark or ownership notices.
• Use Owlify content in a misleading, unlawful or deceptive manner.

Third-party trademarks and product names remain the property of their respective owners.

14 Reviews and customer submissions

Customers may be invited to submit reviews, photographs, questions or feedback.

You retain ownership of original content submitted by you. By submitting content for publication, you grant Owlify a non-exclusive, royalty-free licence to store, reproduce and display that content for operating and promoting the store.

You confirm that submitted content:

• Is truthful and based on your genuine experience.
• Does not infringe another person’s rights.
• Does not contain unlawful, abusive or deceptive material.
• Does not disclose another person’s private information without permission.

Owlify may moderate or remove content where reasonably necessary for legal, safety, privacy or platform-integrity reasons.

Owlify will not remove a genuine negative review merely because it is critical.

15 Prohibited website use

You may not use the website:

• For unlawful, fraudulent or deceptive activity.
• To introduce malware, harmful code or automated attacks.
• To gain unauthorised access to accounts, payment systems or data.
• To impersonate Owlify, another customer or another person.
• To scrape or extract website data in a manner that harms the service.
• To interfere with checkout, security or website functionality.
• To submit false claims, fraudulent chargebacks or fabricated evidence.

Owlify may restrict access or report suspected unlawful conduct where reasonably necessary and permitted by law.

16 Third-party services and links

The website may use or link to third-party services such as payment gateways, courier tracking systems, social platforms, analytics providers and external websites.

Third-party services may be governed by their own terms and privacy notices.

A link does not necessarily mean that Owlify controls or endorses every statement, product or service on the external website.

Owlify remains responsible for its own legal obligations and will not use a third-party arrangement to unlawfully avoid those obligations.

17 Privacy and electronic communication

Owlify processes personal information for purposes such as account administration, order fulfilment, payment processing, delivery, customer support, fraud prevention and legal compliance.

Personal information will be handled according to Owlify’s Privacy Policy and applicable South African data-protection law.

By placing an order, you agree to receive necessary transactional communications, including order confirmations, payment notices, delivery updates and customer-support messages.

Promotional communications will only be sent where lawful. Available unsubscribe or opt-out options may be used at any time.

Electronic communications and records may be used to administer and evidence online transactions as permitted by law.

18 Website availability

Owlify takes reasonable steps to maintain a secure and functional online store.

The website may occasionally be unavailable because of maintenance, updates, hosting interruptions, cybersecurity measures or circumstances outside Owlify’s reasonable control.

Owlify does not guarantee that every website function will be available without interruption at all times.

This clause does not exclude liability where an interruption results from conduct for which Owlify is legally responsible.

19 Limitation of liability

To the maximum extent permitted by law, Owlify will not be responsible for indirect or consequential loss that:

• Was not reasonably foreseeable when the transaction was concluded.
• Was not caused by a breach of a legal duty owed by Owlify.
• Was caused solely by the customer’s unlawful use, misuse or unauthorised modification of the product.
• Was caused solely by an incompatible third-party device or accessory contrary to clear compatibility information.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Gross negligence.
• Death or personal injury where liability cannot lawfully be excluded.
• Damage caused by unsafe or defective goods where statutory liability applies.
• A failure to comply with payment-security obligations.
• Any other liability that may not lawfully be excluded.

20 Customer responsibility and indemnity

To the maximum extent permitted by law, you agree to compensate Owlify for a direct loss reasonably caused by:

• Your fraudulent or unlawful use of the website.
• Your deliberate infringement of Owlify’s intellectual-property rights.
• Content submitted by you that unlawfully infringes another person’s rights.
• A material breach of these Terms committed intentionally or negligently by you.

This section does not require you to compensate Owlify for loss caused by Owlify’s own breach, negligence, gross negligence or unlawful conduct.

21 Events outside reasonable control

Owlify will not be treated as having breached these Terms solely because performance was temporarily prevented by an event genuinely outside its reasonable control.

Such events may include severe weather, natural disaster, widespread infrastructure failure, civil disruption, government restriction, national courier interruption or a major telecommunications failure.

Owlify will take reasonable steps to reduce the effect of the event, communicate material delays and resume performance when reasonably possible.

This section does not prevent a customer from cancelling or obtaining a refund where applicable law grants that right.

22 Changes to these Terms

Owlify may update these Terms to reflect legal, operational, security or website changes.

The updated version will be published on this page with a revised “Last updated” date.

A material change will apply prospectively unless the law requires otherwise. An accepted order will generally remain governed by the terms applicable when that order was concluded.

No update will retrospectively remove a statutory right that has already arisen.

23 Governing law and dispute resolution

These Terms and transactions concluded through Owlify are governed by the laws of the Republic of South Africa.

Customers are encouraged to contact Owlify first so that a concern can be investigated and resolved directly.

Nothing in these Terms prevents a consumer from approaching an appropriate ombud, provincial consumer authority, the National Consumer Commission, the National Consumer Tribunal or a court with jurisdiction, where applicable.

No clause in these Terms requires a consumer to surrender a statutory dispute-resolution right.

24 General legal provisions

Severability

If a provision of these Terms is found to be unlawful or unenforceable, it will be interpreted or limited only to the extent necessary. The remaining provisions will continue to apply.

No waiver

A delay by Owlify in enforcing a right does not automatically waive that right.

Entire agreement

These Terms, the accepted order, the relevant product listing and the policies linked from the website form the agreement relating to the online transaction.

This clause does not exclude a representation or warranty that may not lawfully be excluded.

Interpretation

These Terms must be interpreted in a fair, reasonable and lawful manner. Where a conflict exists between these Terms and a mandatory legal right, the mandatory legal right will prevail.